Reference

Terms That Govern Your mp225 Account

These terms set out what you agree to when you open and use an mp225 account — covering deposits via bKash, Nagad and Rocket, how we handle your wallet, and what applies in your region.

bKash Deposits CoveredNagad & Rocket WithdrawalsAccount Wallet RulesRegion-Dependent Access
mp225 Terms That Govern Your mp225 Account
HOW WE OPERATE

How mp225 Handles Your Account and Data

We keep your account data only as long as it is needed for the purposes described here — transaction records, wallet history and identity verification included. You can request a summary of what we hold at any time through the Help Centre.

Account Security

Your account is protected with password hashing and session controls. We never store your bKash or Nagad PIN — those stay between you and your wallet provider.

Data Retention

Transaction records and wallet activity are kept for the period required by our operating obligations. After that window closes, data is deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Change Requests

To correct, update or request deletion of your account data, contact support via live chat or email. We aim to respond to all data requests within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on mp225 to ask about a specific clause, a payment dispute or an account restriction. Responses are in English.

Email Support

Send a detailed query to our support address for written confirmation of how a term applies to your account or your most recent bKash or Nagad transaction.

Account Help Centre

Log in and visit the Help section to raise a formal terms-related request, track its status, or request a copy of your account activity for your records.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

Yes, if you access mp225 from Bangladesh and your use is permitted under local law. Eligibility depends on the laws that apply in your region — check before opening an account.

We will notify you via your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Yes. Raise a dispute through live chat or the Help Centre with your transaction reference. We coordinate with the relevant wallet provider and update your account wallet once resolved.

You are. These terms place account security with the registered holder. If you suspect unauthorised access, contact support immediately so we can lock the account and investigate.

Log in, go to the Help Centre, and submit a data request. We will compile your transaction history, wallet records and profile data and send them to your registered contact.

We can restrict or suspend an account if we detect a breach of these terms, a payment irregularity, or activity that conflicts with our obligations in your region. We will notify you with a reason.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.